Return & Refund Policy
At Maon Leather, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied, we’re here to help.
🔁 Order Cancellation
-
Orders can be cancelled before they are shipped.
-
Orders that include personalized/customized products cannot be cancelled once production has started.
📦 Return Conditions
-
We accept returns within 14 days of delivery.
-
To be eligible for a return:
-
The item must be unused and in the same condition that you received it.
-
It must be in the original packaging.
-
-
Personalized items cannot be returned unless they arrive damaged or defective.
💸 Refunds
-
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
-
If approved, the refund will be processed to your original method of payment within 5–10 business days.
🚫 Non-Returnable Items
-
Personalized products
-
Gift cards
-
Used or damaged items (unless defective on arrival)
📮 How to Initiate a Return
To start a return, please email us at info@maonleather.com with your order number and reason for return.
We will provide instructions and a return shipping address.
⚠️ Note: Return shipping costs are the responsibility of the customer, unless the item was defective or incorrect.
🧾 Need Help?
For any return-related inquiries, feel free to contact us:
📩 Email: info@maonleather.com
📞 Phone: +90 541 870 2535