Return & Refund Policy
At Maon Leather, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied, weโre here to help.
๐ Order Cancellation
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Orders can be cancelled before they are shipped.
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Orders that include personalized/customized products cannot be cancelled once production has started.
๐ฆ Return Conditions
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We accept returns within 14 days of delivery.
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To be eligible for a return:
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The item must be unused and in the same condition that you received it.
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It must be in the original packaging.
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Personalized items cannot be returned unless they arrive damaged or defective.
๐ธ Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, the refund will be processed to your original method of payment within 5โ10 business days.
๐ซ Non-Returnable Items
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Personalized products
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Gift cards
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Used or damaged items (unless defective on arrival)
๐ฎ How to Initiate a Return
To start a return, please email us at info@maonleather.com with your order number and reason for return.
We will provide instructions and a return shipping address.
โ ๏ธ Note: Return shipping costs are the responsibility of the customer, unless the item was defective or incorrect.
๐งพ Need Help?
For any return-related inquiries, feel free to contact us:
๐ฉ Email: info@maonleather.com
๐ Phone: +90 541 870 2535