Return & Refund Policy

At Maon Leather, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied, we’re here to help.

🔁 Order Cancellation

• Orders can be cancelled before they are shipped.

• Orders that include personalized/customized products cannot be cancelled once production has started.

📦 Return Conditions

• We accept returns within 14 days of delivery.

• To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • It must be in the original packaging.

• Personalized items cannot be returned unless they arrive damaged or defective.

💸 Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, the refund will be processed to your original method of payment within 5–10 business days.

🚫 Non-Returnable Items

• Personalized products

• Gift cards

• Used or damaged items (unless defective on arrival)

📮 How to Initiate a Return

To start a return, please email us at info@maonleather.com with your order number and reason for return.

We will provide instructions and a return shipping address.

⚠️ Note: Return shipping costs are the responsibility of the customer, unless the item was defective or incorrect.

🧾 Need Help?

For any return-related inquiries, feel free to contact us:

📩 Email: info@maonleather.com
📞 Phone: +90 541 870 2535